Terms & Conditions – LILL CHARM
Welcome to LILL CHARM. These Terms & Conditions govern your access to and use of https://lillcharm.com/ and purchases made through our online store.
By accessing the website or placing an order, you agree to these Terms & Conditions and the applicable policies published on our website. Please read them carefully before making a purchase.
1. Business Information
LILL CHARM is the customer-facing brand operated by AAYUSH HEALTHCARE, the registered trade name of AAYUSH KAR.
Business Address:
00, Pharasgaon, Community Health Centre Pharasgaon, Pharasgaon, Farasgaon, Kondagaon, Chhattisgarh – 494228, India.
Email: aayushhealthcare12@gmail.com
Phone: +91 7746060003
WhatsApp: +91 7746060003
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement under applicable law to place an order.
You agree to use this website for lawful purposes and not to misuse its functionality, attempt unauthorized access, interfere with website operations, introduce malicious software, or engage in fraudulent activities.
We may restrict or suspend access where reasonably necessary to protect the website, customers, or our legitimate business interests, subject to applicable law.
3. Products and Product Information
LILL CHARM offers baby and toddler essentials across categories such as feeding, bathing, bedding, diapers, travel, and nursery products.
We make reasonable efforts to display accurate product descriptions, photographs, prices, sizes, dimensions, materials, and other relevant specifications.
Product appearance and colours may vary slightly depending on screen settings, lighting, and product variations. Customers should review the individual product page before purchasing.
For baby and child-related products, customers should carefully review age suitability, usage instructions, warnings, and care requirements provided with the product.
Unless expressly stated in the relevant product information, the sale of a product does not constitute a guarantee of a particular health, safety, developmental, or medical outcome.
Product availability and specifications may change as stock changes. If a material listing error is identified, we will take appropriate steps to address it in accordance with applicable law.
4. Prices, Taxes, and Promotions
All prices are displayed in Indian Rupees (INR).
The final payable amount, including applicable taxes, shipping charges, and any other disclosed costs, will be presented through the relevant product or checkout process before the order is completed.
The website may display promotional offers, percentage discounts, coupon codes, and additional checkout discounts. These offers are subject to the conditions displayed for the relevant promotion.
Customers should review applicable minimum order values, discount limits, exclusions, and other conditions before completing a purchase.
Any reference price or advertised discount must accurately reflect the applicable offer. Promotional banners and countdowns must represent genuine, current offers.
We may correct genuine pricing or listing errors, subject to applicable law and any order already accepted.
5. Orders and Order Confirmation
By submitting an order, you request to purchase the selected products under the conditions displayed during checkout.
Before submitting your order, please verify:
- Product names and quantities.
- Selected sizes, colours, or variants.
- Product prices and applicable discounts.
- Delivery address and contact details.
- Shipping charges and total payable amount.
- Available payment options.
We may contact you to verify order information or resolve an issue affecting fulfilment.
An order may be declined or cancelled where a product is unavailable, a material listing error has occurred, fraudulent activity is reasonably suspected, or another legitimate fulfilment issue arises.
If an order cannot be fulfilled, we will communicate the issue and provide any refund required under the applicable policy and law.
6. Payment
Available payment methods are those displayed at checkout for the relevant order.
Customers must provide accurate information required to complete the selected payment method.
Where third-party payment service providers are involved, their applicable terms and privacy practices may also apply.
Any additional payment-related charge must be disclosed before the customer completes the purchase.
7. Shipping and Delivery
LILL CHARM advertises shipping across India.
Orders placed Monday through Saturday, India Standard Time, are generally processed on the same or following business day. Where the products are available in stock, the existing Shipping Policy states that orders are intended to be shipped within two business days of placement.
The website advertises an estimated delivery period of 4–9 days. Actual delivery may vary depending on the destination, product availability, courier operations, and other circumstances.
Shipping charges vary according to order value and delivery location and are displayed at checkout.
Delivery estimates are not unconditional guarantees. Nothing in this section removes a customer's rights under applicable law if an order is not delivered as required.
Please refer to our Shipping Policy for additional information.
8. Returns, Exchanges, Refunds, and Cancellations
Returns and exchanges are available only for eligible products, subject to the conditions stated on the relevant product page and in our Return Policy.
The current published policy states a standard return window of three days from delivery for eligible products, unless a different period is specifically mentioned on the product page.
Products generally must be unused, unwashed, undamaged, and returned in their original condition with applicable packaging, tags, labels, and accessories.
Certain hygiene-sensitive products may have restricted return or exchange eligibility. Any applicable restrictions should be disclosed on the relevant product page and applied in accordance with applicable law.
Orders may be cancelled before shipment under the current published process. Once an order has been shipped, cancellation through the website may not be available.
Approved refunds will be handled according to the Return Policy and applicable payment-processing procedures.
These provisions do not exclude or restrict any mandatory consumer rights under applicable law.
9. Customer Responsibilities
You agree to:
- Provide accurate contact, billing, and delivery information.
- Review product specifications and selected variants before ordering.
- Follow relevant product instructions and warnings.
- Use the website lawfully.
- Avoid fraudulent transactions or interference with website security.
- Contact customer support promptly regarding order, payment, or delivery problems.
10. Intellectual Property
Website content, including text, product descriptions, photographs, graphics, logos, branding, and design elements, may be protected by applicable intellectual property laws.
You may browse the website for personal shopping purposes. Reproducing, distributing, commercially exploiting, or republishing protected materials without authorization is prohibited except where permitted by law.
11. Third-Party Services and Links
The website may use third-party services for hosting, payment processing, shipping, customer communications, analytics, or other operational functions.
External websites and services may operate under separate terms and privacy policies. This does not affect any legal responsibility that remains with LILL CHARM, AAYUSH HEALTHCARE, or AAYUSH KAR.
12. Privacy and Personal Information
Personal information is handled in accordance with our Privacy Policy.
Information may be processed to fulfil orders, arrange delivery, provide customer support, maintain website functionality, prevent misuse, and meet legal obligations.
Relevant information may be shared with service providers where necessary for these purposes. We do not claim that personal information is never shared with third parties.
Please review our Privacy Policy for further details.
13. Website Availability and Disclaimers
We aim to maintain an accessible and functional website, but uninterrupted availability and freedom from all technical errors cannot be guaranteed.
We make reasonable efforts to maintain accurate product and website information. Material errors will be addressed as appropriate and in accordance with applicable law.
Nothing in these Terms & Conditions excludes any warranty, remedy, or liability that cannot lawfully be excluded under applicable law.
14. Limitation of Liability
To the extent permitted by applicable law, liability arising from website use or purchases will be assessed in accordance with the circumstances and relevant legal requirements.
Nothing in these Terms & Conditions limits mandatory consumer rights or liability that cannot legally be limited.
15. Suspension or Termination of Access
We may restrict or suspend access where reasonably necessary to address fraud, unlawful conduct, security risks, or material misuse.
Any restriction will be subject to applicable law and will not remove rights arising from an existing order or mandatory consumer protection requirements.
16. Governing Law and Disputes
These Terms & Conditions are subject to the applicable laws of India, including applicable consumer protection requirements.
If you have a complaint or dispute regarding an order, product, payment, return, refund, or service, please contact our customer support team so we can review the matter.
Where a dispute cannot be resolved through customer support, the parties may seek available remedies through the competent authorities or courts under applicable law.
Nothing in these Terms & Conditions prevents a customer from exercising statutory rights or approaching a competent consumer dispute-resolution authority.
17. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our products, services, operations, or legal obligations.
The updated version will be published on this website. Changes will apply as permitted by applicable law.
18. Contact Us
For questions about these Terms & Conditions, orders, or website use, contact:
LILL CHARM — AAYUSH HEALTHCARE
Email: aayushhealthcare12@gmail.com
Phone: +91 7746060003
WhatsApp: +91 7746060003
Address: 00, Pharasgaon, Community Health Centre Pharasgaon, Pharasgaon, Farasgaon, Kondagaon, Chhattisgarh – 494228, India.
Customer Support Hours: 24/7, as stated on our website.